Frequently Asked Questions

How can I contact LUVAUS?

You can email us at info@luvaus.com and our customer support team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

Our products are shipped directly from our fulfillment partners and warehouses to ensure the fastest possible delivery times.

Can I change or cancel my order?

We aim to process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this timeframe, orders may already be in processing. Once your order arrives, you may still request a return according to our return policy.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, Discover, as well as PayPal and Shop Pay.

When will my order be processed?

Orders are processed Monday through Friday. Please allow 1–3 business days for order processing before shipment. Processing times may be slightly longer during holidays or promotional periods.

How long does shipping take?

Shipping times vary depending on your location. Most orders arrive within 7–15 business days. Due to high demand, some orders may take slightly longer.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipment, please contact us at support@luvaus.com and we’ll make it right.

Will I be charged customs or import taxes?

Depending on your country, customs fees or import taxes may apply once your package arrives. These charges are determined by your local customs office and are the customer’s responsibility.

How do I return an item?

To request a return, please contact our support team at support@luvaus.com with your order number and reason for return.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos along with your order number. We’ll work quickly to resolve the issue.

When will I receive my refund?

Refunds are issued back to your original payment method once your return has been received and inspected. Please allow 7–10 business days for the refund to appear on your account depending on your bank or card provider.

Is the LED face mask safe for all skin types?

Our LED face mask is designed to be gentle and suitable for most skin types. If you have sensitive skin or a medical condition, we recommend consulting your healthcare professional before use.

How often should I use the LED mask?

For best results, we recommend using the mask consistently for around 10 minutes per session, several times per week as directed in the product instructions.